The following terms govern the use of our website, ashgatefurniturecompany.co.uk
PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS SITE. You must agree to our terms of use and privacy policies to use our website. Ashgate Furniture Co reserve the right to modify, alter or update these terms at any time. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.
Copyright
All Site design, text, graphics, and the selection and arrangement thereof are Ashgate Furniture Company, all rights reserved. In the case of product material, all text and graphics are Copyright protected by the original owner, all rights reserved.
Trademarks
The Ashgate Furniture Company (The Ashgate Furniture Co) & Ashgate Hospice marks and logos are service marks of Ashgate Hospice. All other trademarks, product names and company names or logos cited herein or on the Site are the property of their respective owners.
Order Acceptance
The full balance of orders is required to be paid at the point of purchase before items are dispatched. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us. The Ashgate Furniture Co will always seek to meet the requirements of your order. During circumstances where we are unable to ship products due to unavailability, we will notify you as soon as possible and will refund the money for the unavailable products back into your account. The Ashgate Furniture Co’s acceptance is therefore subject to the availability of products following the receipt of the confirmation email by you.
Confirmation emails must be read and checked by the customer. The Ashgate Furniture Co cannot be held responsible if a mistake is made and the information on the order confirmation matches that of delivery.
The Ashgate Furniture Co endeavours not to make any errors on its website and to ensure that its descriptions, details and dimensions of its products, it’s prices and other information about it’s products, are accurate and up to date. However, errors can occur. If we identify an error that materially impacts your confirmed order, we will notify you as soon as possible and will provide you with the option of cancelling your order in full or the part(s) of your order affected by the misinformation.
The Ashgate Furniture Co reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Payment will not be taken, or will be refunded, for any refused orders. Verification of certain information may be required prior to the acceptance of any order. An order may not be accepted if such information is not forthcoming from you following such a request.
Prices and availability of products on the Site include VAT, and are subject to change without notice. Errors will be corrected when discovered, and The Ashgate Furniture Co reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Returning customer discounts are non-transferable and cannot be used in conjunction with in-store, online or telephone offers, reductions or sales.
Delivery
Please see our separate Delivery Information page.
Returns, Cancellations and Faults – Consumer Rights Regulations 2015
Support
If you’re having difficulties with a product you purchased from us please get in touch via email (hello@ashgatefurniturecompany.co.uk) or on 01246 229954.
Faulty Goods
ONLINE SALES: If your goods arrive damaged or faulty you have up to 28 days to report this to us upon receipt of the goods. If goods arrive damaged or defected please contact Ashgate Furniture Company via email (hello@ashgatefurniturecompany.co.uk) or on 01246 229954.
IN STORE SALES: If your goods arrive damaged or faulty you have up to 28 days to report this to us upon delivery of the goods. If goods arrive damaged or defected please contact Ashgate Furniture Company via email (hello@ashgatefurniturecompany.co.uk) or on 01246 229536.
Some of our products come with a distressed and worn finish that is added at the point of manufacture to stylise items. This includes saw marks and strap marks. This is not a defect or fault and is not refundable or returnable for this reason alone.
Dimensions shown are to the nearest cm, measured to the widest points and are as quoted by the manufacturer of our products.
Cancellations – Distance Selling Regulations
In line with distance selling regulations customers making online purchases have the right to cancel orders up to 14 days after the goods are delivered. To cancel your order, please contact us via writing, email or telephone. The Ashgate Furniture Co will issue a complete refund for cancellations within this period.
Returns
Items must be returned in packaging and fit for resale. Postage for non faulty or unwanted items is to be paid for by the customer. A trackable and insured service must be used and Ashgate Furniture Company must be provided with a tracking number. Refunds are provided once the products are back with the seller.
Ashgate Furniture Co In-store Policy
Items can be returned up to 28 day after delivery of items.
Faulty goods must be reported and or returned within 28 days of receiving to qualify for a full refund.
Changes to this Policy
We may update these Terms & Conditions from time to time and so you should review this policy periodically. Changes to these Terms & Conditions are effective when they are posted on this page.
Ashgate Furniture Company, 9A Storforth Lane Trading Estate, Hasland, Chesterfield, Derbyshire. S41 0QD
Email: hello@ashgatefurniturecompany.co.uk
Telephone: 01246 229954
Company registration number 2577401 VAT registration number 431102069
All orders are subject to our terms and conditions, these do not affect your statutory rights.
