Please note this a shortened version of our Privacy Policy. The full version is available here: https://www.ashgatehospice.org.uk/privacy-policy/
Ashgate Furniture Company are committed to making sure your privacy is protected and respected. This Privacy Policy sets out how we collect information that identifies you / involves personal information, and how we share this information. Ashgate Hospice is the Data Controller for Ashgate Furniture Company, Ashgatefurniturecompany.co.uk and our Ashgate Hospice Furniture Store Showroom. We are registered with the Information Commissioner’s Office as a Data Controller and our entry is available to view here: https://ico.org.uk/ESDWebPages/Entry/Z6214584
If you have placed an order with us – in store or online, uploaded an image or comment, entered a competition, promotion or prize draw or signed up for our newsletter we will collect personal information about you. We will also require your credit/debit card details (except if you are paying via PayPal) when you are placing an order.
We only use the information we collect about you securely, lawfully and in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
Below are the categories of information we collect from you:
- Contact details such as your name, your email address, your telephone number and addresses.
- Comments and opinions you share via reviews, when you provide feedback on our social media accounts, or when you respond to our surveys, competitions and promotions.
- Messages you send to us such as email, telephone and written correspondence.
- We will keep records of the products and services you purchase from us and the payment method you use for the transaction (we have to do this by law).
- If fraudulent or other criminal activity is suspected relating to your account, we can be provided with information by credit reference, fraud and crime prevention organisations.
Below is how and why we use this collected information:
- We will use your contact details so that we can communicate with you directly about the products we sell and the service we provide and about queries, issues or concerns you or other users have.
- We will use your comments and opinions to determine products and services that may be of interest to you – if you have provided your consent and opted into marketing.
- We will use payment and transaction information you provide to process payment for any product or service you purchase from us. We will also use the history of your transactions to determine products and services that may be of interest to you in the future.
- We will use messages to help us respond to any query, issue or concern you raise. We will also use this information to improve our site for other users.
- We will use your personal information that is contained in messages sent to us by other organisations we work with to respond to any query, issue or concern they raise. We will use your personal information that is contained in forms submitted by other organisations we work with to contact you, if they indicate you would like to receive a communication from us.
- We will use information about fraudulent or criminal activity relating to your account for the purposes of preventing fraud or crime.
- We will use all the personal information we collect to:
- monitor and improve the site and our procedures and processes; and
- to help us develop new products and services. Our use of your personal information in this way will make sure that it is always processed securely and legally. We will not use information about fraudulent or criminal activity relating to your account in the development of new products and services.
We will anonymise and aggregate any of the information we collect (so that it does not directly identify you) and use this for data analysis, improving the site, developing new products and features or displaying information about the purchases made via our site; such as the most popular purchases or purchases based on an approximate location.
We will not disclose or pass on your details to any third party, except third parties who we are under a legal obligation to disclose your personal information to. We can also disclose your personal information to protect our rights, property or safety, or the rights, property or safety of others. We can also disclose personal information for the purposes of detecting and investigating illegal activities and breaches of any agreement we have with you. Please note that in these circumstances, we will not require your consent to disclose personal information.
Promotional Materials and Data Capture
We will contact you with information about our products and services if you have given us consent to do so. You can change your mind at any time and withdraw your consent to marketing. If you do not want us to send you email marketing anymore, please let us know by emailing us, or opting out in the checkout. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails we send.
If you sign up to our newsletter, you can receive a number of emails from ourselves regarding offers, new products and inspirational content.
We can also contact you for the following things:
- To serve website content to you.
- To handle orders, deliver products and process payments and refunds.
- To communicate with you about your orders.
- If you contact us, we may keep a record of that correspondence and your contact details.
- For our statistical or survey purposes to improve this website and its services to you.
If you consent and sign up to our newsletter, we will send information we believe to be relevant and of interest to you:
- New products or special offers that may be of interest to you
- To offer you the option of entering any competition, promotion or prize draw
- To help us develop and improve our newsletter and site further.
- Inspirational blogs and content
- Information regarding products you have viewed on our site previously.
If you no long want to receive marketing information, please unsubscribe using the link at the bottom of any newsletter you have been sent. Alternatively, email us at hello@ashgatefurniturecompany.co.uk.
Ashgate Furniture Company will never give out, or sell, details and data regarding our Customers. If you receive any emails, letters / marketing material or telephone calls which are suspicious, please Contact us.
Data Capture
We can show advertisements to you on our site or on other websites through the use of remarketing tools.
We use the information collected to make sure remarketing adverts you see either on the site or other websites or apps are more relevant to you.
Cookie Policy
We can store information (which may include personal information) locally on your device using cookies and other browser and application storage methods in order to:
- Give you a better online experience
- Allow you to set personal preferences
- Protect your security
- Measure and improve our service.
How do cookies affect my privacy?
Cookies allow you to visit our website without revealing any personal information. The security and safety of your personal information is very important to us.
We will ask you for personal information so you can buy something from our shop, for security reasons or so you can use our services.
Cookies are used for a variety of things that help improve your online experience. If you’re shopping in the shop and have put something in your basket, a cookie will make sure that the item stays in your basket when you move to a different page and then on to the checkout.
Other ways we make our online service easier to use include using cookies that:
- Make login faster by remembering your customer details
- Make the page load quickly by sharing the workload across computers
- Make sure our pages are optimised for your browser or device by giving us technical information about the device or browser you are using
The Cookies we use
The below list details the cookies used in our website.
| Cookie | Type | Duration | Description |
|---|---|---|---|
| _fbp | 3 months | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. | |
| _ga, _gali | 2 years | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. | |
| _gcl_au | third party | 3 months | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. |
| _gid | 1 day | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. | |
| ads/ga-audiences | third party | 3 months | A Pixel used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. |
| collect | session | session | A Pixel used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. |
| common/cavalry_endpoint.php | third party | session | A Facebook pixel that collects data on visitor behaviour from multiple websites, in order to present more relevant ads. |
| cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". | |
| cookielawinfo-checkbox-analytics | 0 | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | 0 | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checkbox-necessary | 0 | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-others | 0 | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
| cookielawinfo-checkbox-performance | 0 | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
| cookies.js | session | session | Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. |
| fr | 3 months | The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. | |
| gat, _gat_gtag_UA_84870254_1 | 1 minute | This cookie is set by Google and is used to distinguish users. | |
| mailchimp_landing_site | 1 month | The cookie is set by the email marketing service MailChimp. | |
| pagead/1p-conversion/# | session | session | A Google pixel that stores user data and behaviour information, which provide for targeted advertising |
| pagead/viewthroughconversion/* | session | session | A Google DoubleClick pixel that stores user data and behaviour information, which provide for targeted advertising |
| test_cookie | third party | 1 day | Used to check if the user's browser supports cookies. |
| tr | session | session | A Facebook pixel used to deliver a series of advertisement products |
| viewed_cookie_policy | 0 | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| wc_cart_hash_# | persistent | persistent | Used by the website to manage your shopping cart. |
| wc_fragments_# | Used by the website to remember what's in your shopping cart. | ||
| woocommerce_recently_viewed | session | Powers the Recent Viewed Products section of the website. |
| Manage your cookies |
If you have any questions about the personal information we hold about you or you would like access to the personal information that we hold about you, please contact our Data Protection Officer by email dpo@ashgatehospice.org.uk, or by telephone 01246 568801 or in writing: Data Protection Officer, Ashgate Hospice, Ashgate Road, Old Brampton. Chesterfield. S42 7JD. To see further details about your data protection rights, please see our full Privacy Policy here: https://www.ashgatehospice.org.uk/privacy-policy/
Links to Third Party Sites
We may see links to third party websites in our blogs or advertising. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
Changes to this Policy
We will update this Privacy Policy from time to time, so you should review this policy periodically. Changes to this privacy policy are effective when they are posted on this page.
If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will use the communication method that you have advised us of and in line with your preferences (if recorded). The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Policy.
Ashgate Furniture Company, 9A Storforth Lane Trading Estate, Hasland, Chesterfield, Derbyshire S41 0QD
Email: hello@ashgatefurniturecompany.co.uk
Telephone: 01246 229954
Company registration number 2577401 VAT registration number 431102069
All orders are subject to our terms and conditions, these do not affect your statutory rights.
